What is included in TriSoul Digital theme support?

Theme support includes free bug fixes (layout issues, dead links, logical errors) and answers to product questions regarding built-in settings and features. We reply within 2 business days.

What is not included in the support policy?

Support does not include custom code changes, third-party app integration, help migrating customizations between versions, or general store setup and SEO advice.

How can we help?

Submit a ticket and our team will get back to you within 2 business days.

Support Policy

What's included

Bug fixes: If something in the theme is broken (layout, dead link, logical error), we fix it — free, always.
Product questions: Anything about the theme's built-in settings, sections, and features.

What's not included

Available as paid services or via a Shopify Expert:

Custom code changes and design customizations beyond theme settings.
Third-party app integration and configuration.
Help migrating customizations when updating versions.
General store setup, SEO, or marketing advice.

Your Name *

Email Address *

Store URL *

Theme *

Subject (Optional)

Description of Problem *

Please provide steps to reproduce the issue or exact locations (e.g., "Homepage, Image Banner section").

Attachments (Screenshots / Video)

Max 10MB total. Images and MP4/WebM videos accepted.